Product & Installation Guarantees

Set out below is the full Contractual text of our Guarantee:

Subject to the conditions set out below 1st Home Improvements Group Limited guarantees that the goods supplied will be free from inherent defects in materials and workmanship for a period of:


Supply Only

Softwood products	5 years * see below
Hardwood products	10 years ** see below
uPVC products	10 years
Aluminium products	10 years
Moving parts (locks, handles, hinges, spiral balances, sash cords, pulleys, fasteners, etc)	5 years
Sealed double glazed units	5 years
Supply & Installation All as above in respect of materials and manufacturing workmanship and additionally in respect of installation workmanship	10 years

Conditions
Where timber products have been installed the Company shall not be responsible for minor swellings or shrinkage or for nominal defects that are cosmetic and do not affect the operational performance of the product.

Supply Only Products intended for use outside of the Area may require special reinforcing or finishing for Exposed Conditions (Wind-Loading) and Coastal Areas (Salt Spray/High Density Salt Atmosphere) and this should be brought to the attention of 1st uPVC Double Glazing prior to manufacture.

It shall remain the responsibility of the Customer(s) to maintain all products in compliance with the Companys' maintenance instructions.

The Company shall be under no liability and have no responsibility in respect of any defect arising from subsidence, heave or other ground movement, storm damage, fair wear and tear, shrinkage or expansion due to weather or atmospheric conditions, willful damage, negligence or neglect or the Customer(s) failure to follow the Companys' maintenance instructions, misuse, acts of terrorism, Acts of God, or alteration or repair of the goods by anyone other than the Companys' authorized representatives.


Transfer
All guarantees are transferable to new owners without charge

* & ** Timber Grading

Timbers are graded as * "moderately durable" and ** "durable." The test for grading is to drive an untreated stake into the ground; if it takes between 10 & 15 years for the stake to rot and fall, then it is "moderately durable." If it takes between 15 & 25 years, then it is "durable." As the test is carried out with untreated timber that is in contact with the ground, it follows that properly treated and maintained timber in a normal situation will last for many more years.

Indeed, there are many thousands of both softwood and hardwood existing windows that are well in excess of 100 years old.